Privacy Notice & Cookie Notice

This is the privacy notice of Stockings Pro. In this document, "we", "our", or "us" refer to Stockings Pro.

We are Sole Traders based in United Kingdom. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

This Privacy Policy will explain to you how and when we will use any information you have provided us whilst using our website. Your privacy is paramount to us and we only request the bear minimum of information off you in order for us to process products which you have purchased from us at StockingsPro and/or also to keep you informed of any special offers if you have subscribed to our newsletters. All information is stored securely. We undertake to preserve the confidentiality of all information you provide to us.             

What Information do we collate?

  • ·         Your Name
  • ·         Your Address
  • ·         Your Telephone Number
  • ·         Your Email Address
  • ·         Your IP Address

What this information is used for?

  • Your name and address is used to generate an order which you have placed with us on our website.
  • Your telephone number will only be used when you require assistance from our customer service team. It will NEVER be sold onto a third party and we will NEVER use this to cold call you regarding our services and products.
  • Your Email address is used to assist us in our order process and to make any necessary contact with you regards to your order. Your email address will NEVER be sold to a third party and will be kept securely. Your email address may also be used to send you our latest newsletters – only if you have subscribed to receive them and you can opt out of receiving them at any time. If you have signed up to our newsletter we will use information you have provided us to inform you of our latest products and special offers. You can opt out of our email subscription at any time by emailing our customer services at info@stockingspro.com and we will remove your details from our mailing lists.
  • We will not use your telephone details to cold call you at any time and we will not sell or distribute your contact details to a third party. The only time Stockings Pro will telephone you is if there is a problem with your order or to return a telephone call in which you have made contact first.
  • Your IP Address is used to help assist us with fraud prevention and obtain statistics (please see further explanation below)

We only share information with third parties who are trusted organisations. They are as follows:-

Paypal – to process your orders

Gmail – to communicate with you via email

Mailchimp – to forward you newsetters (only if you have subscribed and you can unsubscribe at any time.)

Payment Credit Card Details:-

We DO NOT hold any of your payment card details on our servers.

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on your chosen payment gateway website of either PayPal or Stripe who are both reputable payment service provider who have their own security policies in place. That page may be branded to look like a page on our website, but it is not controlled by us.

Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

We only share your personal data as necessary for any third party to provide the services as requested or as needed on your behalf.

These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent).

Use of information we collect through automated systems when you visit our website

Cookies and Google Analytics

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use and may be stored on services outside of the United Kingdom. Although your personal information such as name, address and billing information is not collated or stored by cookies.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  • ·         to track how you use our website
  • ·         to record whether you have seen specific messages we display on our website
  • ·         to keep you signed into our site
  • ·         to record your answers to surveys and questionnaires on our site while you complete them
  • ·         to record the conversation thread during a live chat with our support team.

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded by google analytics

We record information such as your geographical location, your Internet service provider and your IP address. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.                     

Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

Information we obtain from third parties

  • ·         Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information                  from third parties whose services we use.
  • ·         No such information is personally identifiable to you.

Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

Data may be processed outside the European Union

Our websites are hosted in United Kingdom.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

  • ·         we comply with a code of conduct approved by a supervisory authority in the European Union, specifically that in the country of the United Kingdom

·         we are certified under an approved certification mechanism as provided for in the GDPR

  • ·         both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information

Access to your personal information

  • ·         At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
  • ·         To obtain a copy of any information that is not provided on our website you may send us a request at info@stockingspro.com.
  • ·         After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at info@stockingspro.com.

To unsubscribe to the email list, just click the 'unsubscribe' button at the bottom of the email. 

This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information

Use of site by children

  • ·         We do not sell products or provide services for purchase by children, nor do we market to children.
  • ·         If you are under 18, you may use our website only with consent from a parent or guardian.

Encryption of data sent between us

  • ·         We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
  • ·         Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

How you can complain

  • ·         If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is info@stockingspro.com.
  • ·         If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
  • ·     If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • ·         to provide you with the services you have requested;
  • ·         to comply with other law, including for the period demanded by our tax authorities; We hold order details for 7 years to comply with HRMC tax regulations. However all information is kept                           securely at all times.
  • ·         to support a claim or defence in court.  

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

·         Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

 

Policy Reviewed 25th May 2018